ZAMA INSTITUTE

Terms & Conditions of Enrolment

EMPRA Pty Ltd ATF The EMPRA Trust | ABN 18 764 391 512

Trading as Zama Institute | zamayoga.com.au | zamainstitute.com

Version: October 2026 | Governing Law: Queensland, Australia

IMPORTANT: Please read these Terms and Conditions carefully before enrolling in any program offered by Zama Institute. By completing enrolment and submitting payment, you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions. If you do not agree, do not proceed with enrolment. Nothing in these Terms and Conditions excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law.

1. Definitions and Interpretation

1.1 In these Terms and Conditions, the following definitions apply:

“We”, “us”, “our” or “Zama Institute” means EMPRA Pty Ltd ATF The EMPRA Trust (ABN 18 764 391 512) trading as Zama Yoga and Zama Institute, including zamayoga.com.au and zamainstitute.com.

“You” or “Student” means the individual who has enrolled in, or is seeking to enrol in, a Program.

“Program” means any teacher training course, short course, workshop, online module, or other educational product offered by Zama Institute.

“Course Materials” means all written, digital, audio, and visual content provided to you in connection with a Program, including manuals, videos, audio recordings, workbooks, and any associated software or platforms.

“Commencement Date” means the date on which your enrolment is confirmed and you are granted access to the Course Materials. Where you enrol through a Licensee, the Commencement Date is the date on which Zama Institute grants you access to the Course Materials.

“Enrolment Fee” means the total fee payable for a Program as specified at the time of enrolment.

“Licensee” means a third-party organisation authorised by Zama Institute to offer and sell enrolments in Programs on its behalf pursuant to a licence agreement.

“Australian Consumer Law” or “ACL” means Schedule 2 to the Competition and Consumer Act 2010 (Cth).

1.2 A reference to a person includes a corporation, trust, partnership, or other entity. Headings are for convenience only and do not affect interpretation.

2. Acceptance of Terms

2.1 These Terms and Conditions constitute a legally binding agreement between you and Zama Institute. By completing payment or otherwise commencing a Program, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, together with any Program-specific requirements published on our website.

2.2 If you are enrolling on behalf of another person, you represent and warrant that you have authority to bind that person to these Terms and Conditions and accept personal liability for compliance.

2.3 We may update these Terms and Conditions from time to time. The version in force at the time of your enrolment governs your enrolment, and updated versions will be published on our website. Where we make a change that materially and adversely affects you during your enrolment, we will notify you in writing before it takes effect, and if you do not accept the change you may cancel your enrolment and receive a refund of fees paid for any part of the Program not yet delivered. We will not increase the Enrolment Fee for a Program in which you are already enrolled.

2A. If You Enrolled Through a Partner Studio

2A.1 Some students enrol through a studio we have licensed, rather than with us directly. If that is you, two organisations are involved in your training, and this clause explains who does what. Your studio must also give you this information at the time you enrol.

What Zama Institute provides

We provide the Program itself: the online learning platform, the manual and learning materials, the assessments, the marking and determination of competency, and your certificate of completion. You are enrolled with us for the Program and your student record sits with us. We are responsible to you for the quality of what we supply.

What your studio provides

Your studio provides the in-person workshops, under licence from us. It also handles your enrolment, takes your payment, sets the price you pay, and sets its own terms for refunds and cancellation. It is responsible to you for the quality of the workshops it delivers.

Who to contact

Contact your studio first about fees, payment plans, refunds, cancelling, workshop dates, and workshop attendance, including any request to defer a workshop.

Contact us at info@zamayoga.com.au about your portal login, the online content, an assessment result, your certificate of completion, or an extension of your online access period. Privacy questions can be raised with either organisation: your studio handles the information it collects, and we handle the information we hold. You may also contact us directly at any time to exercise a right you have under the Australian Consumer Law.

Your consumer rights

2A.2 Both organisations owe you the consumer guarantees under the Australian Consumer Law for what each supplies. If the workshops are not delivered with due care and skill, that is a matter for your studio. If the online Program is not delivered with due care and skill, that is a matter for us. Neither of us can exclude those guarantees, and nothing in your studio’s terms or in ours changes them.

2A.3 If your studio ceases to trade or fails to pay us, clause 4.3 sets out what happens to your enrolment and your access to the online components. If Zama Institute ceases to trade, clause 14A sets out what happens.

2A.4 Which clauses of these Terms and Conditions apply to you is set out in clauses 2.3, 2.4, and 4.2A.

3. Enrolment and Eligibility

3.1 Zama Institute may refuse or cancel an enrolment where we reasonably consider that the applicant does not meet the prerequisites, is unlikely to complete the Program safely, or has previously breached these Terms and Conditions. Where we refuse or cancel an enrolment under this clause after payment has been made, we will refund the fees paid for any part of the Program not yet delivered.

3.1A Our Programs are for adults only. You must be at least eighteen (18) years of age at the date of your enrolment. We do not enrol a person under 18 in any Program, and we may cancel an enrolment if we become aware that this requirement is not met.

3.2 Course entry requirements and prerequisites are specified on the relevant Program page. It is your responsibility to verify that you meet all mandatory prerequisites before enrolling. If you enrol without holding the required prerequisites, we may be unable to assess you or issue a certificate of completion. We will tell you promptly if this occurs and discuss the options available to you, which may include transferring to a suitable Program. Your rights under clause 6A are not affected.

3.3 All Programs are delivered in English. You are responsible for ensuring that your language proficiency is sufficient to meet all Program requirements.

3.4 Enrolment is personal to you and is non-transferable to another person. You may transfer between Programs in accordance with clause 15 (Course Transfers).

4. Enrolment Through Authorised Licensees

4.1 Zama Institute authorises certain Licensees to offer and sell enrolments in Programs on its behalf, pursuant to a separate licence agreement between Zama Institute and the Licensee.

4.2 If you have enrolled in a Program through a Licensee, you acknowledge and agree that:

your payment of the Enrolment Fee is made to the Licensee, not to Zama Institute, and Zama Institute is not a party to and bears no responsibility for the payment transaction between you and the Licensee;
your enrolment in the Program and your access to Course Materials is subject to Zama Institute receiving confirmation of your enrolment from the Licensee and, where applicable, payment of the applicable licence fee by the Licensee to Zama Institute;
these Terms and Conditions govern your participation in the Program, being your access to and use of Course Materials and our learning platform, assessment, completion, certification, conduct, intellectual property, and privacy; and
the commercial terms of your enrolment, being fees, payment arrangements, refunds, cancellation, and attendance at in-person workshops delivered by the Licensee, are governed by the Licensee’s own participant terms and conditions, which are separate to these Terms and Conditions.

4.2A Clauses 5 (Fees, Payment, and Payment Plans), 6 (Refund Policy), 15 (Course Transfers), and 16 (Attendance at In-Person Workshops) apply to Students who enrol and pay Zama Institute directly. They do not apply to Students who enrol through a Licensee, whose equivalent terms are set by the Licensee. This clause does not limit your rights under the Australian Consumer Law against Zama Institute in respect of the Program we supply, which are set out in clause 6A.

4.2B Any dispute relating to payment of the Enrolment Fee, a refund, or the Licensee’s conduct is a matter between you and the Licensee and must be directed to the Licensee in the first instance. If it is not resolved, you may raise it with us under clause 23 and we will assist where we can.

4.3 Zama Institute requires, pursuant to its licence agreement with each Licensee, that the applicable licence fee be remitted to Zama Institute in full prior to a student commencing a Program where the student has paid the Licensee in full upfront. Accordingly:

(a) if you have commenced your Program having paid the Licensee in full, Zama Institute has received the applicable licence fee and your access to Course Materials will not be affected by any subsequent insolvency or default of the Licensee;

(b) if you are paying the Licensee by way of an instalment plan and the Licensee becomes insolvent or ceases to trade, you may apply to transfer your remaining payment plan obligations directly to Zama Institute by notifying us in writing at info@zamayoga.com.au. Zama Institute will honour the remaining instalment schedule on the same terms as agreed with the Licensee, provided that you supply written evidence of the instalments paid to date and the remaining schedule, and Zama Institute is reasonably satisfied that the amounts paid to the Licensee to date correspond to licence fees remitted by the Licensee to Zama Institute in respect of your enrolment;

(c) if you have paid the Licensee in full but have not yet commenced your Program and the Licensee becomes insolvent or fails to remit the licence fee to Zama Institute, Zama Institute is not obligated to honour your enrolment but will use reasonable endeavours to contact you and may, at its discretion, offer you direct enrolment on terms it considers fair in the circumstances; and

(d) to the extent the Licensee has collected instalments from you that have not been remitted to Zama Institute, your remedy for those amounts is against the Licensee and any applicable consumer protection or insolvency process.

4.4 Zama Institute does not make any representations regarding the Licensee’s business, solvency, or fitness to offer the Program, and is not liable for any loss suffered by you arising from the Licensee’s acts or omissions, including failure to remit fees, misrepresentation, or cessation of the Licensee’s business. This clause does not affect our own obligations to you in respect of the Program we supply, including under the Australian Consumer Law.

4.5 The Course Materials, intellectual property, and all other rights in the Program remain the property of Zama Institute regardless of the channel through which you enrolled. Your licence to access Course Materials under clause 9 is granted by Zama Institute directly and is not contingent on any ongoing relationship between Zama Institute and the Licensee, except as provided in clause 4.3.

5. Fees, Payment, and Payment Plans

5.1 The Enrolment Fee is as specified on our website at the time of your enrolment. All fees are quoted in Australian dollars (AUD) and are inclusive of any applicable GST.

5.2 Full payment of the Enrolment Fee (including all instalments under a payment plan) must be received by Zama Institute prior to the issuance of any certificate of completion.

5.3 Where you elect to pay by instalments, payments are due on a monthly basis on the dates specified in your payment plan. A payment plan does not reduce your total financial obligation; all instalments remain payable in full in respect of the Program supplied to you.

5.4 If any payment is declined or fails, you will be notified by email and will have five (5) business days to rectify the outstanding payment. If payment is not received within that period, we may suspend your access to Course Materials until the amount owing is paid, and if it remains unpaid after a further ten (10) business days and we have given you written notice, we may cancel your enrolment. Where we cancel your enrolment under this clause, amounts remain payable in respect of the part of the Program supplied to you, and we will not retain or recover an amount greater than our actual loss.

5.5 Any bank, transaction, or payment processing fees are your sole responsibility and will not be deducted from the Enrolment Fee.

5.6 We may engage a third party debt collection agency to recover any outstanding amounts. You agree to indemnify Zama Institute for the reasonable costs of recovery actually incurred, including collection agency fees and legal costs.

6. Refund Policy

This clause applies to Students who enrol and pay Zama Institute directly. If you enrolled through a Licensee, your refund terms are set by that Licensee, and you apply to your Licensee for any refund or relief in respect of the fees you paid it and the in-person workshops it delivers. Applications about the online Program we supply, including an extension of your online access period, are made to us directly under clause 13. Clause 6A sets out your rights against us under the Australian Consumer Law.

6.1 Change of Mind

We do not offer refunds for change of mind, for illness, injury, or other personal circumstances, or for any other reason except those listed in clause 6.2. This does not limit your rights under clause 6A or under the Australian Consumer Law, which apply in addition to this clause.

6.2 When a Refund Is Payable

You are entitled to a refund:

(a) where there has been a major failure to meet a consumer guarantee, as described in clause 6A;

(b) where we cancel a Program you have paid for and cannot offer you a reasonable alternative, under clause 14.1(a);

(d) where we are unable to deliver a material part of a Program under clause 26.5.

6.3 Ending Your Enrolment Early

If you decide not to continue with a Program, tell us in writing by email to info@zamayoga.com.au. Ending your enrolment early does not entitle you to a refund except where clause 6.2 applies. Your cancellation takes effect when we acknowledge it in writing, and from that point access to all online Course Materials and platforms is revoked. All instalments remain payable in respect of the part of the Program supplied to you.

6.4 Payment of Refunds

Where a refund is payable, we will pay it to the original payment method within ten (10) business days of agreeing the amount, unless you ask us to pay it another way. Where you have received physical Course Materials we may deduct the cost of those materials, except where the refund arises from a failure to meet a consumer guarantee.

6A. Your Rights Under the Australian Consumer Law

6A.1 Our Programs come with guarantees that cannot be excluded under the Australian Consumer Law. Among other things, we must supply our services with due care and skill, fit for any purpose you made known to us before enrolling, and within a reasonable time. Course Materials we supply must be of acceptable quality and match their description.

6A.2 If we fail to meet a consumer guarantee, you have rights under the Australian Consumer Law. For a major failure, you may cancel your enrolment and obtain a refund, or keep the Program and seek compensation for the difference in value. For a failure that is not major, we may choose to remedy it by fixing the problem, resupplying the affected part of the Program, or refunding you.

6A.3 You may also be entitled to compensation for any other reasonably foreseeable loss or damage caused by our failure to meet a consumer guarantee.

6A.4 These rights apply to every Student, whether you enrolled with Zama Institute directly or through a Licensee, in respect of the Program supplied by Zama Institute.

6A.5 To make a claim, contact us at info@zamayoga.com.au. We will acknowledge your claim within five (5) business days and respond substantively within twenty (20) business days.

These refund terms apply in addition to any rights you may have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)). Nothing in these Terms and Conditions excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law that cannot be excluded by agreement.

7. Health, Safety, and Participation

7.1 Physical exercise, including yoga, Pilates, barre, and related movement modalities, involves inherent risks of physical injury or harm. By enrolling in a Program, you acknowledge these inherent risks and accept them voluntarily.

7.2 You represent and warrant that:

you are in suitable physical and mental health to participate in the Program;
you have obtained, or will obtain prior to enrolling, appropriate medical advice from a qualified healthcare provider regarding your suitability to participate; and
you will immediately cease participation and seek medical advice if you experience pain, dizziness, breathlessness, or any other symptom of concern during the Program.

7.3 Zama Institute is not a medical, health, or therapeutic service provider. Course Materials are created for educational purposes only and do not constitute medical advice, diagnosis, or treatment recommendations. Nothing in any Course Material should be relied upon as a substitute for independent professional medical advice.

7.4 Exercise instruction must be carried out within your professional scope of practice at all times. If at any point a client begins to feel faint, dizzy, or experiences physical discomfort, you must direct them to stop immediately and consult a qualified healthcare provider.

7.5 Medical and scientific research is continually evolving. Zama Institute does not warrant that Course Materials reflect the most current research, findings, or clinical practice at any given time.

7.6 You take responsibility for your own participation. You must work within your own physical limits, follow the instructions you are given, tell the person leading the session about anything that affects your safe participation, and stop if you experience pain or any symptom of concern. You must not participate while affected by alcohol or any substance that impairs you, and you must use any equipment only as instructed.

7.7 Where a workshop or practical session is delivered by a Licensee at its own premises, the Licensee is responsible for the safety of those premises, its equipment, and the conduct of the people it engages. Clause 11.5 applies.

7.8 Nothing in clause 7 excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law that cannot be excluded by agreement, or limits any liability for death or personal injury caused by our negligence to the extent that liability cannot lawfully be limited.

8. Intellectual Property

8.1 All intellectual property rights in and to the Course Materials, website content, online platforms, verbal presentations delivered by trainers, and any associated software are and remain the exclusive property of Zama Institute (or its licensors), whether or not adapted, authored, or customised for individual Students.

8.2 Subject to clause 8.3, Zama Institute grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Course Materials solely for the purpose of completing your enrolled Program and for your own teaching practice after you qualify. This licence does not constitute a transfer of any intellectual property rights.

8.3 You must not, without the prior written consent of Zama Institute:

copy, reproduce, republish, upload, post, broadcast, transmit, or distribute any Course Materials;
modify, adapt, translate, disassemble, decompile, or reverse engineer any Course Materials or associated software (except to the extent expressly permitted by law);
record, whether in audio or video format, any online or in-person Program session;
share your login credentials or access to Course Materials with any other person;
use the Course Materials in the development, delivery, or promotion of any other course or training program; or
remove, alter, or obscure any copyright, trademark, or other proprietary notice from the Course Materials.

8.4 Any material breach of this clause 8 constitutes grounds for termination of your enrolment and licence in accordance with clause 14, and may give rise to a claim for damages. We reserve all rights and remedies in relation to any such breach.

9. Permitted Use of Website and Downloadable Materials

9.1 You are permitted to download one copy of any downloadable Course Materials made available through our website or learning management system for personal, non-commercial, and temporary use in connection with completing your Program.

9.2 This permission does not constitute a transfer of title or any intellectual property right. You must not use downloaded materials for any commercial purpose, public display, or in any manner inconsistent with clause 8.

9.3 The licence granted under this clause may be revoked upon any material breach of these Terms and Conditions, in accordance with clause 14.

10. Course Materials and Website Content

10.1 We take reasonable care to ensure that Course Materials and website content are accurate and current. Subject to clause 6A and to the Australian Consumer Law, we do not warrant that Course Materials are complete, accurate, current, or free from error, that access to our website or online learning platform will be uninterrupted or error-free, or that any particular outcome, including industry accreditation, employment, or competency, will result from completion of a Program.

10.2 Where any statutory guarantee or warranty applies and cannot be excluded, and where it is fair and reasonable for us to do so, our liability for breach of that guarantee or warranty in respect of services not ordinarily acquired for personal, domestic, or household use is limited, to the extent permitted by section 64A of the Australian Consumer Law, to re-supplying the relevant service or paying the cost of re-supply.

11. Limitation of Liability and Release

11.1 Subject to clauses 11.3 and 11.4, and to the fullest extent permitted by law, Zama Institute, its officers, employees, contractors, agents, and representatives (collectively, the Released Parties) are not liable to you for:

any indirect, consequential, incidental, special, or punitive loss or damage;
loss of profit, revenue, data, business opportunity, or goodwill;
any loss or damage arising from your reliance on Course Materials; or
business interruption or loss of access arising from technical failures, platform outages, or circumstances beyond our reasonable control,

whether arising in contract, tort (including negligence), statute, equity, or otherwise.

11.2 You agree to indemnify the Released Parties against all claims, demands, losses, costs (including reasonable legal costs), liabilities, and causes of action to the extent they arise directly from your breach of these Terms and Conditions, your negligent or wilful act or omission, your use of Course Materials outside the licence granted under clauses 8 and 9, or any injury, loss, or damage you cause to another person or to property during a Program, workshop, event, or practical session, including where it arises from your failure to follow a reasonable instruction or to tell us or the person leading the session about a matter under clause 7.

11.2A The indemnity in clause 11.2 does not apply to the extent the loss is caused by a Released Party, and does not require you to indemnify a Released Party for death or personal injury caused by that Released Party’s own negligence, or for any liability that cannot lawfully be the subject of an indemnity. It applies only to the extent permitted by the Australian Consumer Law and any other applicable law.

11.3 Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or any other applicable statute that cannot be excluded by agreement. This includes the consumer guarantees applicable to services set out in Part 3-2, Division 1 of the Australian Consumer Law.

11.4 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, to the extent that liability cannot lawfully be excluded or limited.

11.5 We are not responsible for, and do not supervise or control, the in-person workshops, premises, equipment, facilities, staff, facilitators, or any other goods or services supplied by a Licensee. The Licensee is responsible to you for what it supplies, including the safety of its premises and equipment and the conduct of the people it engages, and its own terms and conditions govern that supply. This clause does not affect our own obligations to you in respect of the Program we supply, including under the Australian Consumer Law, and does not limit clause 4.4.

12. Course Completion Requirements

12.1 A certificate of completion will only be issued upon satisfaction of all of the following conditions:

completion of 100% of the required course content within the applicable completion timeframe;
submission of all assessments, practical assignments, and practice journals as required;
attendance at any in-person workshop that the relevant Program page states is a mandatory requirement for that Program;
a determination of competency by Zama Institute; and
payment in full of the Enrolment Fee.

12.2 All Programs are competency-based. You may resubmit assessments until you are deemed competent. Zama Institute will provide feedback in writing where an assessment is determined to be incomplete or not yet competent.

12.3 Students are responsible for maintaining a complete record of all submitted assessments and practice journals. Zama Institute does not retain or provide copies of submitted assignments.

12.4 The applicable completion timeframes are as follows:

200hr Yoga Teacher Training: minimum 3 months, maximum 12 months from Commencement Date.
200–350hr Yoga Teacher Training Upgrade: minimum 3 months, maximum 12 months from Commencement Date.
350hr Yoga Teacher Training: minimum 3 months, maximum 12 months from Commencement Date.
110hr Meditation Teacher Training: minimum 3 months, maximum 12 months from Commencement Date.
Level 1 Matwork Pilates: no minimum, maximum 12 months from Commencement Date.
Level 2 Matwork Pilates: no minimum, maximum 12 months from Commencement Date.
Reformer Pilates: no minimum, maximum 12 months from Commencement Date.
Barre Teacher Training: no minimum, maximum 12 months from Commencement Date.
Yin Yoga Teacher Training: no minimum, maximum 12 months from Commencement Date.

12.5 Program-specific requirements for practice journals (including any requirements imposed by the relevant accreditation body) are set out in the relevant Program documentation and form part of the requirements for certificate issuance.

12.6 Certificates of completion are issued by Zama Institute only. A Licensee cannot issue a certificate of completion or determine whether a Student is eligible to receive one.

13. Extensions

13.1 Course suspension and deferment are not available. Your access period runs from your Commencement Date and is not paused for any reason.

13.2 If you need more time to complete a Program, you may apply in writing to info@zamayoga.com.au for a paid extension before your access period ends.

13.3 We will consider each application on its merits and will not unreasonably refuse it. We will endeavour to respond to extension applications within ten (10) business days.

13.4 Zama Institute may grant a paid extension of three (3) months for a fee of $150 AUD per extension period. Extensions are granted on a case-by-case basis and are subject to application. If a Program is not completed by the expiry of any extension period, your access to Course Materials ends and any incomplete assessments lapse. You may re-enrol at the fee applying at that time.

13.4A Extenuating circumstances. Where you are unable to complete a Program within the applicable timeframe because of serious illness, injury, bereavement, or another significant event beyond your reasonable control, apply in writing to info@zamayoga.com.au with supporting documentation, such as a medical certificate. We will consider your application on its merits, will not unreasonably refuse it, and may grant an extension at no cost. An extension on these grounds does not entitle you to a refund.

13.5 An extension applies only to the online access period for the Program we supply. It does not extend, defer, or change the date of any in-person workshop, including a workshop delivered by a Licensee, and it does not entitle you to attend a workshop in a different intake.

14. Cancellation or Suspension by Zama Institute

14.1 Zama Institute may:

(a) cancel any Program prior to its commencement, in which case we will offer you a place in an equivalent Program or a full refund of fees paid, at your election; or

(b) cancel or suspend your enrolment where you do not meet the prerequisites, fail to maintain required attendance or engagement where applicable, engage in misconduct, harassment, or bullying of staff or other students, materially breach the Code of Conduct or clause 8, or engage in any other conduct that gives us reasonable grounds to consider you unfit to continue.

14.2 A suspension or cancellation under clause 14.1(b) takes effect immediately. We will give you written notice setting out the reasons as soon as practicable afterwards. You may respond in writing within ten (10) business days, and we will consider your response and confirm or reverse the decision.

14.3 Where we cancel your enrolment under clause 14.1(b), amounts remain payable in respect of the part of the Program supplied to you, and we will refund fees paid for any part of the Program not delivered, less any reasonable costs we have already incurred. We will not retain or recover an amount greater than our actual loss.

14.4 We are not liable for any incidental or consequential expenses incurred by you in connection with a cancellation, including travel, accommodation, or equipment costs, except to the extent such loss is reasonably foreseeable and arises from our failure to comply with a consumer guarantee.

14A. If Zama Institute Ceases to Trade

14A.1 If Zama Institute ceases to trade, or ceases to supply a Program in which you are enrolled, we will use reasonable endeavours to:

(a) notify you in writing, at the email address on your enrolment, as soon as practicable;

(b) make the Course Materials for the Program you have paid for available to you to download and keep;

(c) release to you your enrolment record, your assessment results, and your attendance record, so that you have evidence of the study you have completed;

(d) arrange for your enrolment to be transferred to another provider able to complete the Program, where one is available and willing; and

(e) where a transfer is not available, refund the fees you have paid for the part of the Program not delivered.

14A.2 If you enrolled through a Licensee, we will give the same notice to your Licensee, release the same records to your Licensee for its own record keeping, and your Licensee may be permitted to complete the in-person workshops for your intake under its licence agreement with us. We will not charge your Licensee any further licence fee from the date we cease to supply.

14A.3 We will not use or rely on clause 9.3 or clause 8.3 to prevent you from keeping and using Course Materials released to you under clause 14A.1(b) for your own study and your own teaching practice.

14A.4 Your rights under clause 6A and under the Australian Consumer Law are not affected by this clause. If we are in external administration or liquidation we may be unable to meet all of clause 14A.1, and a refund may be a claim in that process rather than a payment we can make. We say so plainly here so that you understand the position before you enrol.

14A.5 Nothing in this clause limits clause 26.4, under which we may assign our rights and obligations to a successor entity or as part of a sale of business, provided your rights are not adversely affected. Where that happens, your enrolment continues with the successor and this clause does not apply.

15. Course Transfers

15.1 You may apply to transfer your enrolment from one Program to another by submitting a written request to info@zamayoga.com.au. Transfers are subject to availability and to the conditions in this clause.

15.2 Expanded or Related Programs: Where the new Program includes the Program in which you are enrolled, or is an expanded or related version of it (for example, adding a further level or upgrading to a longer Program), the study you have completed is credited to the new Program, and all fees you have paid are credited to the new Program. No transfer fee applies.

15.3 Unrelated Programs: Where the new Program is unrelated to the Program in which you are enrolled, no study credit applies and you commence the new Program from the beginning. All fees you have paid are credited to the new Program, less an administration fee of $250 AUD.

15.4 Zama Institute determines whether a Program is expanded, related, or unrelated for the purposes of clauses 15.2 and 15.3, acting reasonably. We will tell you which applies, and what it means for your study credit and fees, before you commit to the transfer.

15.5 Fee Differences: If the new Program has a higher Enrolment Fee than the original, you must pay the difference before commencing the new Program. If the new Program has a lower Enrolment Fee, you may apply the excess to one or more further Programs at the time of transfer, by enrolling in them as part of the same transfer request. Any amount not applied at that time is not refunded, is not held as a credit, and cannot be applied to any Program, course, product, or enrolment afterwards.

15.6 Programs with In-Person Workshops: Enrolment in a Program with in-person workshop components is not transferable to a different intake or cohort.

15.7 All bank, transaction, and processing fees associated with a transfer are your sole responsibility.

16. Attendance at In-Person Workshops

16.1 Where a workshop is delivered by Zama Institute, no refund, credit, or make-up session is available for any missed workshop, regardless of the reason for absence or the amount of notice provided, except where clause 6.3 or clause 6A applies. Full payment is required in respect of all workshop sessions, including those you do not attend.

16.2 Due to the varying content and delivery schedules across different Program intakes, make-up sessions in alternative intakes cannot be arranged.

16.3 For most Programs, attendance at in-person workshops is strongly encouraged but is not a formal graduation requirement, as equivalent online content and additional assessments are provided in lieu of in-person attendance. Where the relevant Program page states that workshop attendance is a mandatory requirement for that Program, you cannot complete the Program or receive a certificate of completion without attending. This is stated on the Program page before you enrol.

16.4 Where a workshop is delivered by a Licensee, attendance requirements are as set out in clause 16.3, and any question of fees, refunds, or credits in respect of that workshop is governed by the Licensee’s own terms and conditions.

16.5 Applicable accreditation body requirements may differ, and it is your responsibility to confirm the requirements relevant to your professional registration.

17. Recognition of Prior Learning (RPL)

17.1 Recognition of Prior Learning (RPL) does not apply to any Program offered by Zama Institute.

18. Photography, Audio, and Video Recording

18.1 When you participate in any Zama Institute course, event, workshop, or campus activity (whether in person or, where recording occurs, online), you acknowledge that photography, audio recording, and video recording may take place.

18.2 By participating, you consent to Zama Institute’s use of any interview, photograph, audio recording, video recording, or digital image of you (or in which you appear) for any purpose connected with the promotion, marketing, or administration of Zama Institute’s programs and services, including use on our website, social media channels, and in print materials.

18.3 You may withdraw your consent under clause 18.2 in respect of future use at any time by writing to info@zamayoga.com.au. From the date we receive your notice we will not use the material in any new promotional or marketing content. We are not required to recall, amend, remove, or cease distribution of any material already published, printed, or distributed before that date.

18.4 If you do not consent to being photographed or recorded, you must notify Zama Institute in writing prior to attending the relevant session or event. Zama Institute will use reasonable endeavours to accommodate your request where practicable, but cannot guarantee exclusion from all incidental recordings.

Zama Institute handles personal information, including images and recordings, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Please refer to our Privacy Policy at zamayoga.com.au/privacy-policy for further information.

19. Code of Conduct

19.1 All Students are expected to conduct themselves in a professional, respectful, and courteous manner at all times, including in online environments and on any Zama Institute platform or communication channel.

19.2 In particular, you agree to:

sign in to all workshops and classes as required;
arrive punctually, noting that entry is not guaranteed for late arrivals once a session has commenced;
remain present for the full duration of each session, limiting departures to urgent matters;
keep mobile phones and other devices on silent during in-person sessions;
refrain from social conversation during structured class time and direct queries to the trainer as appropriate;
treat all staff, trainers, and fellow students with dignity and respect; and
approach your studies with a positive and open attitude.

19.3 Zama Institute will not tolerate conduct that is rude, insulting, offensive, harassing, or discriminatory towards staff or other students. Any such conduct may result in removal from a session and, in accordance with clause 14, cancellation of enrolment.

20. Venue, Schedule, and Content Changes

20.1 Zama Institute may modify the venue, date, time, format, or delivery mode of any Program or session at our reasonable discretion. Where a change to venue is required, we will use reasonable endeavours to notify enrolled Students promptly and to facilitate attendance at the alternate location. Where a change is material and disadvantages you, clause 2.3 applies.

20.2 Zama Institute may update, amend, or revise Course Materials at any time to reflect developments in the relevant field, regulatory changes, or improvements to Program quality. We will not remove content in a way that prevents you from completing a Program in which you are already enrolled.

21. Accuracy of Materials and Website

21.1 Course Materials and website content may contain technical, typographical, or photographic errors. Subject to clause 6A, Zama Institute does not warrant the accuracy, completeness, or currency of any Course Material or website content and may make corrections at any time.

21.2 Any third-party websites linked from our website are provided for convenience only and do not constitute an endorsement by Zama Institute. Zama Institute accepts no responsibility for the content, accuracy, or availability of any linked site. Your use of any linked site is at your own risk.

22. Educational Support and Assessment

22.1 Programs may incorporate a combination of in-person workshops, online modules, and independent study. All Programs are delivered in the English language.

22.2 You are expected to engage in home practice, independent reading, and online study as required for your Program. Teaching support will be provided during in-person workshops where available and appropriate.

22.3 The structure and requirements for assessments and assignments are clearly set out within each Program. Detailed submission instructions are provided within the learning platform.

23. Complaints

23.1 Zama Institute is committed to addressing student concerns fairly and promptly. If you have a complaint, please submit it in writing by email to info@zamayoga.com.au, including:

your full name and enrolled Program;
a clear description of the issue and the outcome you are seeking; and
any relevant supporting documentation.

23.2 We will acknowledge receipt of your complaint within five (5) business days and will use reasonable endeavours to respond substantively within twenty (20) business days of receipt.

23.3 Complaints about what we supply are dealt with by us. This includes the online learning platform and your Portal access, Course Materials, assessments and marking, certificates of completion, extensions of your online access period, and our handling of your personal information.

23.4 If your complaint concerns fees, payment, refunds, workshop dates, workshop attendance, or the conduct of a Licensee or its facilitators, please raise it with the Licensee in the first instance. If it is not resolved, you may raise it with us and we will assist where we can. Privacy complaints may be raised with either organisation: the Licensee handles the information it collects, and we handle the information we hold.

23.5 This clause applies in addition to any rights you have under the Australian Consumer Law. Nothing in it excludes, restricts, or modifies any right or remedy that cannot be excluded by agreement, and using this process does not prevent you from exercising those rights at any time.

23.6 Where a complaint cannot be resolved to your satisfaction internally, you may seek assistance from the Australian Competition and Consumer Commission at accc.gov.au, your state or territory consumer affairs or fair trading body, or the Office of the Australian Information Commissioner at oaic.gov.au for privacy matters.

24. Privacy

24.1 Zama Institute collects, uses, and discloses personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and our Privacy Policy published at zamayoga.com.au/privacy-policy.

24.2 By enrolling in a Program, you consent to the collection and use of your personal information for the purposes of administering your enrolment, delivering educational services, issuing certificates, communicating with you about our programs, and meeting our obligations to the accreditation bodies with which our Programs are registered.

24.3 Where you enrol through a Licensee, the Licensee provides us with your enrolment details so that we can create your account, administer your Program, and issue certification, and we share your enrolment, progress, and completion information with that Licensee for the same purposes.

24.4 Where a Licensee is involved in your enrolment, the Licensee is a separate entity that collects and holds your personal information under its own privacy policy. We receive your enrolment details from the Licensee, and we disclose your enrolment, progress, and completion information to the Licensee, in each case so that your Program can be administered. We are not responsible for the Licensee’s handling of your personal information, and the Licensee is not responsible for ours.

24.5 We will not disclose your personal information to third parties other than as set out in our Privacy Policy or as required by law.

25. Governing Law and Dispute Resolution

25.1 These Terms and Conditions are governed by and construed in accordance with the laws of Queensland, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Queensland for the resolution of any dispute arising under or in connection with these Terms and Conditions.

25.2 Before commencing any formal legal proceedings, each party agrees to notify the other in writing of the nature of the dispute and to allow twenty (20) business days to attempt to resolve the matter. This clause does not prevent either party from seeking urgent injunctive or declaratory relief from a court, or from contacting a consumer protection authority.

26. General Provisions

26.1 Entire Agreement: These Terms and Conditions, together with any Program-specific documentation and our Privacy Policy, constitute the entire agreement between you and Zama Institute with respect to your enrolment and supersede all prior representations, discussions, and agreements.

26.2 Severability: If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

26.3 Waiver: A failure by either party to enforce any provision of these Terms and Conditions does not constitute a waiver of the right to enforce that provision or any other provision in the future.

26.4 Assignment: Zama Institute may assign its rights and obligations under these Terms and Conditions to any successor entity or as part of a sale of business, provided your rights under these Terms and Conditions are not adversely affected. You may not assign your enrolment or any rights under these Terms and Conditions without our prior written consent.

26.5 Force Majeure: Neither party is liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including pandemic, natural disaster, government action, civil unrest, or technology failure. In such circumstances, we will use reasonable endeavours to reschedule or otherwise accommodate affected Students, and where we are unable to deliver a material part of a Program, clause 14.1(a) applies.

26.6 Notices: All notices from you to Zama Institute under these Terms and Conditions must be in writing and sent by email to info@zamayoga.com.au. We may communicate with you at the email address provided at the time of enrolment.

26.7 Consumer Law: Nothing in these Terms and Conditions is intended to limit any right that cannot be excluded under the Australian Consumer Law or any other applicable law.